Our goal is to provide needed assistance to older persons and their families in the most appropriate and least restrictive manner, enabling them to maintain dignity and independence. Individuals may be asked to share in the cost of services, depending upon their financial resources. Our programs meet many types of needs and range from basic help to the provision of skilled care. All services are intended to keep older persons at home, where they most likely want to remain. Older adults and their families might first encounter the agency through the Information and Referral (I&R) unit. I&R staff identify needs and locate available resources, explain agency services, and answer questions about aging-related issues and policies. The I&R unit also performs the intake function for all Office of Aging programs, which include Care Management, Long Term Care Assessment, Ombudsman and Protective Services.