Aging and Adult Care of Central Washington

Information and assistance is the publicly recognized access point for receiving I and A/case management (I&A/CM). I&A functions include information giving, service referral, assistance, client advocacy and screening to determine whether an older person should be referred to the appropriate agency for a comprehensive assessment. The I and A component is also responsible for (I&A/CM) program publicity and developing and maintaining a file of community resources which serve older people. This component involves one-to-one, not group contacts with clients.